Join Us for Engaging and Informative Workplace Experience Training
Get ready for an energizing and transformative instructor-led training designed to deepen your understanding of exceptional customer service, hospitality, and workplace experience.
Event Details:
Date: Friday, August 22
Time: 12:00 PM – 1:30 PM
Location: In Person, Forum Conference Room, East Brunswick Office
Event Highlights:
A fresh, insightful perspective on how every employee, regardless of role or title, contributes to an exceptional workplace experience
Practical, actionable tools for navigating challenges through the H.E.A.T. service recovery method
A dynamic, participative session that brings the Hospitality DNA model to life through real voices and shared experiences
Meet Our Facilitator:
As the SVP of Learning Development and Diversity, Jose Cruz creates and leads Forrest Solutions’ world class learning and development program, the backbone of the company’s market leading Workplace Experience (WPX) service as well as the company’s impactful Diversity, Equity and Inclusion (DEI) program.
Jose’s impressive career spans Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, and Barnes & Noble. He brings a wealth of experience in learning, development, and DEI, and is certified in MBTI, SLII, 360, and HOGAN assessments.
Don’t miss this opportunity to boost your workplace impact with insights that will engage and inspire.
We can’t wait to to see you there!